{"id":4033,"date":"2021-11-09T16:08:27","date_gmt":"2021-11-09T16:08:27","guid":{"rendered":"https:\/\/treatmeglutenfree.com\/?page_id=4033"},"modified":"2026-04-16T11:01:26","modified_gmt":"2026-04-16T07:01:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/treatmeglutenfree.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order be shipped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We send you order within the next day from receiving the payment. This may subject to the availability of the products. Please note that we do not deliver during national holidays and on Sundays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, you can cancel the order if the shipment is not shipped to you.<\/span><\/strong><\/p>

If the shipment is shipped; The full amount will be returned without shipping fees<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere would my order be delivered to?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We deliver your shipment to your home or your office. Order from our website for deliveries across the UAE & GCC.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As our products are food products, we cannot accept returns. If there\u2019s any problem with the products, please contact us via email or Whatsapp with the photos to resolve the issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the delivery available to all cities?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We deliver to majority of the cities in the UAE, but if you would like to check prior to ordering, feel free to contact us and we will check with the courier company. If we can’t ship to your area after placing the order, full order amount will be refunded.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much is the shipping fee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For main cities: Delivery fees are 23 dirhams. As for remote cities; Delivery fees are 50 dirhams.<\/p>

And for the Breads; shipping fees are AED35.<\/p>

We would like to note that the shipping fees for the Emirates will increase automatically after the weight of the shipment reaches more than 10 kgs.<\/p>

For shipping to the GCC; the shipping fee is automatically calculated when the client’s data is filled & according to the total weight of the shipment. There may be customs duties when receiving the shipment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the payment method?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept credit card payment, Bank transfer and Cash on Delivery.<\/p>

Please note when ordering the sourdough bread, credit card payment is the only option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do I need to pay for my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Payment is upon ordering.\u00a0<\/p>

All orders will be shipped after receiving the full payment with the exception of Cash On Delivery payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy shipment did not arrive. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the products are available; your order will be shipped the next day and be delivered within 1-2 days in the UAE<\/span><\/strong>.<\/p>

For some products such as granola; we prepare it fresh upon order and ship it after 2-3 days of your order.<\/p>

If the shipment does not reach you within 3-5 days; Please contact us and we will check the matter.<\/p>

For the GCC<\/span><\/strong>; Express Shipping is available for some countries, which takes about 4 days to be delivered. As for Economic Shipping, it may take 7-10 days.<\/p>

Please note that the order will be shipped on the next business day if the day of shipping coincides with official holidays and weekends, and we cannot control the duration and time of shipping as soon as the shipments are received by the courier company.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the products available in stores?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, please visit the (Available At<\/a>) page to know where you can find our products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I use my promotional code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can apply the promotional code by applying it in the Promotional Code field on the checkout page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to store the products in the fridge?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most of the sent products do not need to be stored in the fridge, but we advise you to store them in the fridge if not used immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don\u2019t live in the UAE but I would like to buy your products. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you are from the GCC; you can now order directly from our website.<\/p>

As for the rest of the world; please contact us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like to showcase your products in our store. How can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We love to collaborate with you. Please contact via email<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

When will my order be shipped? We send you order within the next day from receiving the payment. This may<\/p>\n","protected":false},"author":504,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-4033","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Treat Me Gluten Free Treat Me Gluten Free<\/title>\n<meta name=\"description\" content=\"Ordering processing, delivery and other topics are listed in the FAQ's page. 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