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FAQs English


When will my order be shipped?

Can I cancel my order?

Yes, you can. Please contact us within 1-2 days from ordering.

Where would my order be delivered to?

We deliver within the UAE to your home or your office.

How much is the shipping fee?

Shipping within the UAE is AED 28

What is the payment method?

We accept Bank Transfer, PayPal, and payment via Zbooni App. Due to the COVID19 pandemic, we stopped accepting CashOnDelivery.

When can I pay for my order?

We will contact you after receiving your order and email you with the payment details. Please note that the shipments will be shipped after receiving the payment. 

Do I need to be available to receive the shipment?

Our courier will contact you before dropping off your shipment and will arrange the delivery time according to your preference. Please try to receive your box as soon as possible to prevent product damage. If the shipment hasn't been collected within 5 days after being contacted by the courier company, it will be canceled. 

My shipment didn’t arrive, what should I do?

If you didn’t receive it within 3-5 days; please contact us and we will follow up. Please note that the shipments will be on Hold if the shipping date was during weekends or official holidays and will be shipped in the following working day.

What will be offered in my customized box?

It will include a variety of hand-selected products that suits your dietary needs. If you need a specific item, contact us and we will do our best to provide it in your box. For your safety, please be sure to inform us of all your dietary needs as we will not be responsible for any allergic reactions that may occur.

How can I use my promotional code?

You can apply the promotional code by applying it in the Promotional Code field on the checkout page.

Do I need to store the items in the fridge?

Most of the sent products do not need to be stored in the fridge, but we advise you to store them in the fridge if not used immediately.

I don't live in the UAE but I would like to get your products. What should I do?

You can place your order via our store on The Saffron Souk (the link is on the main page). We currently ship to GCC only. 

I would like to showcase your products in our store. How can I contact you?

We love to collaborate with you. Please contact via email.